Each step asks you one thing and tells you one thing. It takes about five minutes. Nothing you choose is saved or sent.
One question for us
The guide calls what a person does under pressure a “drift pattern”. We’re still testing that name. Which one would be clearest to you?
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Three short videos. Each is narrated, with captions on screen.
A tour of the guide 70 secondsHow to read a sheet 45 secondsWhat to do with your result 70 seconds
Who wrote it
About the author
I’ve spent 27 years in public forensic labs, as a chemist, a lab manager and a training lead. I’ve always been stronger with people than with process. Several people who reported to me now lead teams of their own.
What I found hard was explaining to other managers what it means to lead people first. I kept seeing capable managers, acting in good faith, respond to a situation and make it worse. Then they’d put it down to the staff or the circumstances. This guide is my attempt to describe what’s going on in those moments.
It’s no substitute for experience. I hope it helps you see yourself and your staff in a different light. Every source is listed in the guide.